Customer Relations Representative - State Farm Agent Team Member
Full Time • Ofallon, MO
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Paid time off
- Profit sharing
- Training & development
ROLE DESCRIPTION:
As a Customer Experience Specialist with the Kathy Kilo Peterson State Farm Agency you will generate the kind of exceptional customer experiences that reinforces agency growth and exceptional work atmosphere. A positive caring upbeat attitude is a top priority to work with our team. The two primary responsibilities are serving as our In-house claim liaison and new customer on-boarding specialist. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with our Corporate teammates as well as agency team members.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially hardworking positive thinking candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer claim inquiries and guide them through the process
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Onboard new customers by welcoming them and explaining key benefits
QUALIFICATIONS:
- Empathy, communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $35,000.00 - $70,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Ofallon, MO and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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